“EOS provides custom-tailored, worldwide, comprehensive end-of-life recycling
and asset recovery programs since 1996.”

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Terms & Conditions

The following terms and conditions apply to all cartridge and cell phone purchases by Environmental Office Solutions, Inc. Please read carefully. If you have any questions regarding these terms and conditions, please call us at 1-888-367-3076.

Cartridge and Cell Phone Packaging

All cartridges, cell phones, lap tops and IT equipment must be packed so as to avoid damage during shipping. This includes repackaging cartridges in the original manufacturer’s boxes with protective end-caps, boxes supplied by Environmental Office Solutions or other packaging. If you do not have the original packaging, wrap all cartridges in newspaper, bubble wrap, foam or any other lightweight, protective material.

We carefully inspect all shipments when they arrive at our Collection Center and document evidence of physical damage to the shipment. This is done so that any discrepancy, which may occur as a result of broken or damaged cartridges, can be resolved through a freight claim with the appropriate carrier. In the absence of physical damage to the boxes or containers in which the cartridges are shipped, Environmental Office Solutions has no ability to file a freight claim. Therefore, in these instances, the liability for broken cartridges rests with the cartridge seller. (Contact us online or your Environmental Office Solutions representative for packaging suggestions.)

Payment

All cartridges purchased by Environmental Office Solutions will be paid within the terms listed on the issued purchase order after inspection of your shipment is completed. To begin the Purchase Order Request process, click here.

Notice

Due to increasing freight costs, Environmental Office Solutions will no longer be responsible for lift-gate charges or additional fees associated with residential pickups. These charges are the sole responsibility of the seller.

Questions or Comments

We value you as our customer and are committed to your satisfaction. If you have any questions concerning these terms and conditions, please call your Environmental Office Solutions representative at 1-888-367-3076, use our online contact form or send an email to info@eosusa.com.